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Omnichannel Customer Service in Retail: From Miserable to Memorable

Call Center in Mexico Industry News

Call Center in Mexico One doesn’t need to engage in a formal project to assess retail customer experience. After all, we are all consumers and experience it on a frequent basis. Here’s what I recently experienced when I was shopping for my household: Self-service experience Search terms                                                                                 Results Sofa with footrest                                                                        A few sofas with headrest […]

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The Essence of Customer Service

Call Center in Mexico Industry News

Call Center in Mexico  To start talking about customer service, it is necessary to talk about something more general: experience. All of us desire pleasant experiences with anything, be it seeing the splendour of a sunset, having a warm cup of tea, or listening to Beethoven’s 5th Symphony on your device. However, nothing is ever perfect: […]

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10 Effective Ways To Transform Your Customer Service And Customer Experience

Call Center in Mexico Industry News

Call Center in Mexico  Last week, I suggested quick wins that could improve your customer service and customer experience. Today, I’m going to challenge you to go deeper.  Here are 10 truly transformational steps that I often suggest to my clients (as a customer service consultant), that can make deep and lasting change for your company or organization. […]

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How LEGO Customer Service Wins Back Upset Customers: A Simple Recovery Approach Works Wonders

Call Center in Mexico Industry News

Call Center in Mexico   Planning for things to go wrong is an essential part of building a sustainably great customer experience. In many cases, this is dependent on hiring and training great employees and empowering them to flexibly and nimbly address the customer service ramifications of each situation as it comes up. (For this human part of […]

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B2C Customer Experience: How to Excel in Customer Service in 2018

Call Center in Mexico Industry News

Call Center in Mexico  It’s not a secret that the level of customer experience your company offers is directly proportional to profit margins and business growth. What isn’t clear, especially for B2C companies, are the strategies that an entrepreneur can implement in his business to improve customer experience. In today’s competitive market, you cannot afford to […]

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The Death And Rebirth Of Customer Service And The Future Of Retail

Call Center in Mexico Industry News

Call Center in Mexico  Artificial intelligence and automation has everyone scared for their jobs these days — especially in retail. It’s being used to predict demand, reduce inventory and automate decision making. Walmart is deploying robots to analyze shelving inventory and look for missing labels or prices. Kroger is implementing smart shelves that automatically update pricing. Amazon recently launched cashierless checkout […]

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Baby Steps: Make These Simple Changes To Improve Your Customer Service

Call Center in Mexico Industry News

Call Center in Mexico Today, I’m going to share a list of customer service “baby steps.” These are quick-win improvements you can make that won’t cost a lot or take too much time to show results; stuff you can dig right away that will improve your customer experience. I concede that these quick wins won’t fix the fundamental issues (like hiring and talent […]

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Customer service centres as fraud resource

Call Center in Mexico Industry News

Call Center in Mexico  Customer service centres can be very valuable resources for fraud prevention and detection, if they are accepted and recognised as such, writes Semire Yekta, Doctoral Researcher at Goldsmiths, University of London. While service centres are traditionally defined as workplaces to handle a large number of customer inquiries via calls, emails or digital channels, […]

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INDUSTRIA MENOS DEL 40% DE LAS GRANDES EMPRESAS EXTERNALIZA LOS SERVICIOS DE CALL CENTER

Call Center in Mexico Industry News

Call Center in Mexico  Según el Observatorio Sectorial DBK de Informa, solo el 37,7% de las 106 grandes compañías consideradas en el informe, todas ellas con más de 100 millones de euros de facturación y un call center de al menos 10 puestos, llevan a cabo la gestión de los call centers a través de proveedores especializados. El […]

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