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Does customer service need to suffer during Half-Retirement?

Call Center in Mexico Industry News

call center, contact center, call center services, call center outsorcing, inbound call center, five star call center, call center companies Half-Retiring business owners aim to keep their business income while working only two half-days a week. However, if the customer service department cannot effectively function without the owner on-site, the chances of pulling off a successful Half-Retirement are […]

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Walmart To Use Drones In Stores To Provide Better Customer Service

Call Center in Mexico Industry News

call center, contact center, call center services, call center outsorcing, inbound call center, five star call center, call center companies You walk into your local Walmart. There may be someone to greet you at the door, yet as you make your way down the aisle, you realize you need help. Within moments a drone flies […]

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The Deadly Customer Service Mistake Your Business Is Probably Making (Without Even Knowing It)

Call Center in Mexico Industry News

call center, contact center, call center services, call center outsorcing, inbound call center, five star call center, call center companies The customer service mistake that nearly every business makes, over and over again, is to treat every customer the same.  It’s understandable that they would fall into this way of doing business, because the alternative-treating every customer as an individual-is […]

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How Customer Service Can Increase Sales and Build Brand Loyalty

Call Center in Mexico Industry News

call center, contact center, call center services, call center outsorcing, inbound call center, five star call center, call center companies Have a question about a product? Need help with an order? Trying to find an item in your local store? Where do you turn? Customer service. Regardless of the reason or the channel you choose, […]

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Three Ways AI Takes Customer Care To The Next Level

Call Center in Mexico Industry News

call center, contact center, call center services, call center outsorcing, inbound call center, five star call center, call center companies It was one of those sliding door moments as Sundar Pichai presented a groundbreaking innovation at this year’s Google I/O developer conference: Google Duplex, artificial intelligence (AI) that is not only able to participate in human […]

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Customer Service Is Misguided in the Classroom but Crucial in Advising

Call Center in Mexico Industry News

call center, contact center, call center services, call center outsorcing, inbound call center, five star call center, call center companies How can I help you?” I try to deliver those words with a smile each time students walk into my office. When they leave, I remind myself to smile again and offer a “Have a […]

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Why a flexible workplace plus smart technology is the perfect combination for improving customer service

Call Center in Mexico Industry News

call center, contact center, call center services, call center outsorcing, inbound call center, five star call center, call center companies What springs to mind when thinking about the workplace of the future? For many, it’s the image of robot workers and voice-activated assistants, and how they will create new ways of working for their human […]

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Alexa, what will customer service look like in 2025?

Call Center in Mexico Industry News

call center, contact center, call center services, call center outsorcing, inbound call center, five star call center, call center companies This is the second of Brent Leary’s Voices Carry columns.Today, what about conversational interfaces and customer service in 2025? Is the real deal now enough to sustain their existence beyond the hype? Brent thinks so. […]

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The lost art of customer service?

Call Center in Mexico Industry News

call center, contact center, call center services, call center outsorcing, inbound call center, five star call center, call center companies My wife and I have set a goal to run a half-marathon in every state. We thought it would be a fun goal, although I’m still not convinced that running 13.2 miles could be categorized […]

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For Subscription Businesses to Succeed, They Need Better Customer Service

Call Center in Mexico Industry News

call center, contact center, call center services, call center outsorcing, inbound call center, five star call center, call center companies Subscription businesses have exploded in popularity over the past several years. They combine the surprise and personal touch of a gift from a friend with the convenience of a reliable delivery schedule and low barrier […]

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