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What happened to old-fashioned customer service?

Call Center in Mexico Industry News

call center, contact center, call center services, call center outsorcing, inbound call center, five star call center, call center companies Missing old customer service: The old saying is what goes around comes around. My comment is all the department stores of yesteryear are all gone. Sears. Wieboldt Stores. Marshall Field & Company. Montgomery Ward. Spiess. All were […]

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4 Ways to Improve Your Customer Service Online

Call Center in Mexico Industry News

call center, contact center, call center services, call center outsorcing, inbound call center, five star call center, call center companies   When most people think of customer service, they envision call centers and representatives chatting away to solve customer problems. While call centers are still alive and well, businesses need to address the needs of […]

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When was the last time you measured your customer service?

Call Center in Mexico Industry News

call center, contact center, call center services, call center outsorcing, inbound call center, five star call center, call center companies   July 18, 2018 Inside Retail Contributor   What does the customer think, and does it really matter? In today’s retail world the buzzword for being successful within bricks-and-mortar stores is ‘experience’. Every retail executive’s answer […]

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The Future of Customer Service, Are Machines Taking Over?

Call Center in Mexico Industry News

call center, contact center, call center services, call center outsorcing, inbound call center, five star call center, call center companies  Are machines taking over? With the IoT, just about anything is possible, but don’t worry, it’s all about convenience and great service by Richard Chetty In 1978, horror author Stephen King penned the book Trucks, which was […]

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This Company Outsources Customer Service Back to the Customer

Call Center in Mexico Industry News

call center, contact center, call center services, call center outsorcing, inbound call center, five star call center Two years ago, when news broke that a 2012 hack of LinkedIn had compromised 117 million users’ passwords, instead of the 6.5 million previously reported, the site got a few extra questions. Almost overnight, customer service cases rose […]

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A Fresh Perspective On Customer Service Outsourcing

Call Center in Mexico Industry News

call center, contact center, call center services, call center outsorcing, inbound call center, five star call center, call center companies The mention of “outsourcing” in customer service brings up an image of a giant call center, in a foreign country, packed with people who work in 12-hour shifts. Companies partner with these centers to provide affordable […]

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These Companies Have The Best Customer Service. Here’s Why.

Call Center in Mexico Industry News

call center, contact center, call center services, call center outsorcing, inbound call center, five star call center, call center companies Which companies have the best customer service? The short answer: supermarkets, restaurants, and car manufacturers. But the long answer is fascinating, and you’ll want to stick around for it. Most experts I know eventually turn […]

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How to Turn a Fail Into an Epic Customer Service Win

call center, contact center, call center services, call center outsorcing, inbound call center, five star call center, call center companies   In this article, I challenge the reader to reconsider how they look at customer service issues in order to not just reduce damage but turn a loss into a win. By following these guidelines, […]

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7 customer service lessons from the best Uber driver ever

Call Center in Mexico Industry News

call center, contact center, call center services, call center outsorcing, inbound call center, five star call center, call center companies   I’ve probably taken an Uber two or three times a day for the past couple years. And every time I idly check the driver’s rating and number of rides. I’ve found even pretty high […]

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3 tips to help you nail customer service

Call Center in Mexico Industry News

call center, contact center, call center services, call center outsorcing, inbound call center, five star call center, call center companies Jonathan Anguelov, co-founder and COO at Aircall, on how you can improve the way you provide customer service. Great customer service is the cornerstone of a company because it guarantees a reliable and positive customer experience. If […]

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